United Airlines CEO Addresses Customer Concerns Amidst Recent Incidents, Offers Reassurance

United Airlines CEO Addresses Customer

United Airlines CEO Addresses Customer Scott Kirby on Monday sought to reassure customers about the carrier’s safety after a series of flight problems in recent weeks.
In one incident this month, a tire fell from one of the carrier’s Japan-bound Boeing 777s shortly after takeoff, damaging cars in a San Francisco airport parking lot. In another, a missing panel from the plane was discovered after the older Boeing 737 landed in Oregon on Friday.
B. Kirby said the team care very much about the issues and the investigation which are currently underway. In an email to the customers, Kirby informed them that their safety is the highest priority and that it underlies everything the carrier does . However, there have been a number of incidents the carrier has experienced in the past weeks. These incidents are nonetheless isolated and all of them are unrelated according to the information given by the Federal Aviation Administration . The team is currently reviewing them and applying such insights as they might acquire for improving the training related to safety maintanance and procedures for all groups of employees .
The series of incidents followed growing attention to the air travel field as the door plug panel had blown off Alaskan’s second-hand on its nearly new Boeing 737 Max 9 during its flight on 5 January. Another United Boeing 737 headed for Florida from Houston was grounded at the airport as the engine had ingested a piece of plastic bubble wrap a weekend before the latest incident. The video uploaded on social media shows flames coming out of the engine as the plane returned to the Houston airport, as it can be seen in Metcalfe .
The United’s CEO specified that the airline had planned these changes already and they aimed to “introduce an extra day of in-person training for all pilots starting in May and a centralized training curriculum for our new-hire maintenance technicians.” “You can be confident that every time a United plane pulls away from the gate, everyone on our team is working together to keep you safe on your trip,” he wrote .